• Introduction
• Essence of the Lean Kanban Method
• Definition of the Kanban Method
• Change Management Principles
• General Practices
• The Meaning of Kanban
• Understanding Kanban Systems
• Kanban Method practice #1: Visualize
• Kanban Method practice #2: Limit Work in Progress (WIP)
• Kanban Method practice #3: Manage Flow
• Kanban Method practice #4: Make Process Policies Explicit
• Kanban Method practice 5: Implement Feedback Loops
• Commitment & Replenishment
• Closing Thoughts

• Explain the basics, motivation and benefits of the Kanban Method.
• Apply the Kanban practices and principles with the “Service Orientation” agenda.
• Explain the core Kanban concept of “Pull” with its effects and how Pull-Systems can be modeled.
• Apply the STATIK Method to design service-oriented Kanban systems.
• Apply insights from STATIK and suitable patterns to design a Kanban board that closely models the workflow, item types, classes of service and other elements at hand.

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